Solutions/Customer support lead

The queue, handled before standup.

Sorting, policy-safe drafts, and at-risk customers: all from the same agent that writes your weekly summary.

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HK$4,000/mo, all-inclusive · lives in Slack · Telegram · Discord

My Deer

online

Sort the overnight ticket queue

47 tickets came in overnight. Sorted: • **Urgent (3)**: payment failures on checkout, all EU cards, same error code • **High (9)**: login loops after the 2.4 release • **Normal (24)**: how-to questions, 18 answerable from the help centre • **Spam (11)**: closed The 3 urgent ones look like one incident, not three. Want me to open a bug and link them?

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What it runs

Four routines, on autopilot.

These aren't prompts you have to remember: the pack runs them on schedule and on request, and checks in before anything irreversible.

Ticket queue

Overnight sorting

Sorts the queue into urgent, high, and normal, and spots when three tickets are really one incident.

Overnight queue — 47 tickets

Urgent3

Checkout fails — EU cards

Same error: code 402

High9

Session drops on SSO

Normal24

How-to: export data

18 answerable from docs

✓3 urgent = 1 incident, bug opened

Drafts, not sends

Policy-safe refunds

Drafts refund replies per your policy and queues them for review instead of sending blind.

Refund request #4211

Tomia@northreach.co

SubjectYour refund — order #4211

Hi Mia — you're within the 30-day window, so I've processed the full $64 refund to your original card. You'll see it in 3–5 business days.

Queue for reviewEditPolicy check ✓

✓6 drafts queued for your review

Keeping customers

At-risk customer radar

Cross-references tickets, usage, and renewals to name the accounts worth a call this week.

At-risk customers, this week

NWNorthwind$2.4k/mo · usage −40%Call today

HAHalcyon$1.8k/mo · champion leftWatch

BPBrightpath$1.2k/mo · renews in 12dWatch

✓Northwind: call today

Reporting

Weekly satisfaction summary

Satisfaction scores, response times, open tickets, and the top complaint themes, with the cheapest fix named.

Satisfaction summary, week of the 14th

4.6/5+0.3312 responses

11 min

first response

8 open

open tickets · low

14×

billing-page gripes

How it works

Live in a week.

Step 1

Tell us about your business

A 30-minute intake: your channels, tools, tone, and the rules the agent must follow.

Step 2

We pack the workflow

Your customer support lead workflow is encoded into a skill, tuned on your real examples, and reviewed with you.

Step 3

It lives in your chat

The agent joins Slack and starts running the routines: you approve, it executes.

Pricing

One price, everything running.

The pack is built on open Clawify skills (summarize, proactive-agent, tavily-search) plus our proprietary customer support lead workflow: hosted and supported so nothing is on you.

Workflow packCustomer support lead

HK$4,000/mobilled as $510

✓The packaged customer support lead workflow skill
✓Hosted agent + AI usage included
✓Setup and tuning to your business
✓Ongoing updates as the workflow improves
✓Priority support, cancel anytime

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